Sell at the box office
Turn on walk-up sales, take payment, issue tickets and check the day’s takings.
Last checked 10 October 2026
Where to find it: Tickets → Box office, or console.parkstack.net/box-office.
Before you start: an owner must turn on in-person sales. After that, owners, editors and box office staff can sell. Have at least one active ticket and decide whether staff will take cash, use the park’s card machine, use a Stripe card reader or issue complimentary tickets.
Steps
- Open Tickets → Selling settings as an owner and find In-person ticket sales.
- Tick Allow sales at the park, then choose Turn on Box office. The Box office menu item now appears for authorised staff.
- Open Tickets → Box office. Tap + beside each ticket the guest wants, or − to remove one.
- Choose the Visit date when the sale includes a dated ticket.
- Under How the guest paid, choose Cash, Card machine, Stripe card reader or Complimentary. Stripe card reader appears only when an owner has added one under Park settings → Card readers.
- Enter the guest’s Name or Email if you need them. Tick Email the tickets and receipt to the guest when the guest wants them by email.
- Tick Let them in now if the guest is entering straight away. It marks today’s and undated tickets as admitted, so they do not need scanning at Gate.
- Tap Review sale and check the tickets, total and payment method.
- Follow the payment message, then choose Cash received – issue tickets, Approved – issue tickets, Send to card reader or Issue complimentary tickets.
- Choose Print tickets, Print receipt or Start another sale after Tickets issued appears.
- At closing, choose Today’s takings. Compare Cash with the till and Card machine with the machine’s own report. Stripe card reader money is paid through Stripe.
Parkstack records cash and card-machine sales, but it does not move that money. Take cash before issuing the tickets. For a card-machine sale, wait for approval on the park’s machine before confirming it in Parkstack.
What guests see
Each guest gets a separate QR code, on a printout or in the ticket email. A receipt is available for every sale. Tickets marked Let them in now already count as admitted and should not be scanned again.
Things that stop it working
- Box office is off. An owner needs to turn on Allow sales at the park under Tickets → Selling settings.
- There are no tickets to choose. An owner needs to add a ticket or choose Put on sale for an existing one.
- Stripe card reader is missing. An owner needs to add the reader under Park settings → Card readers. Cash, the park’s card machine and complimentary tickets still work without it.
- The card machine declined the payment. Choose Go back and use another way to pay. Do not issue the tickets.
- Today’s last entry time has passed. The box office can still sell, but check that the guest can enter before you continue.