Quick start for box office staff
Sell a walk-up ticket and give the guest what they need on your first shift.
Last checked 10 October 2026
Where to find it: Tickets → Box office, or console.parkstack.net/box-office. Box office staff go straight there after signing in.
Before you start: an owner must have turned on the box office and told you which ways to take payment. Do not confirm a cash or card-machine sale until the park has the money.
Steps
- Tap + beside the ticket the guest wants. Tap it again for more tickets, or tap − to remove one.
- Choose the Visit date if Parkstack asks for one.
- Under How the guest paid, choose Cash, Card machine, Stripe card reader or Complimentary.
- Enter an Email and tick Email the tickets and receipt to the guest if the guest wants them by email.
- Tick Let them in now if the guest is going into the park straight away. Their tickets will not need scanning at Gate.
- Tap Review sale and check the total.
- Take the cash or wait for the card payment to be approved, then choose the button Parkstack shows: Cash received – issue tickets, Approved – issue tickets, Send to card reader or Issue complimentary tickets.
- Choose Print tickets, Print receipt or Start another sale when Tickets issued appears.
What guests see
The guest gets one QR code for each ticket. If you chose Let them in now, Parkstack has already marked the right tickets as admitted.
Things that stop it working
- Review sale is not available. Add at least one ticket first.
- Parkstack asks for an email. Enter the guest’s email, or untick Email the tickets and receipt to the guest.
- A card payment did not go through. Choose Try again or Cancel payment. Tickets are not issued until the payment succeeds.
- Box office is off. Ask an owner to turn on in-person sales.