Invite your team and choose what they can do

Where to find it: Park settings → Team, or console.parkstack.net/settings/team.

Before you start: only an owner can invite or remove people, change roles or set refund rights. Have the person’s sign-in email address ready. Add a second trusted owner so your park is not left without help if one owner loses access.

Choose a role

• Owner has full access, including the team, bank account, plan and all refunds.
• Editor manages the park and its website. Editors do not get refund rights unless an owner adds them.
• Gate staff see only Gate. They cannot be given refund rights.
• Box office staff see only the box office. An owner can let them refund today’s box-office sales.

Invite someone

1. Open Park settings → Team and find Invite someone.
2. Enter the address they will use to sign in under Email.
3. Enter their Name (optional) so the rest of the team can recognise them.
4. Choose their Role. Give them the smallest role that covers their work.
5. Choose Send invite. A new Parkstack user receives one secure setup link to verify their email and choose a password. The link works once and expires after 1 hour.
6. Ask an existing Parkstack user to sign in with their existing password. For example, an invitation from the demo park says that Riverside Adventure Park has added them.

Set refund rights

Owners already have full refund rights. You can set separate rights for an editor or box office colleague.

1. Choose Refund rights… under the person’s name.
2. Tick Can give refunds if they should give refunds. An editor can refund from any order page. Box office staff can refund today’s box-office sales from the till.
3. Enter the Most they can refund on one order, or leave it blank for no limit. A refund over the limit needs a supervisor’s or owner’s approval code.
4. Tick Can approve refunds (supervisor) if they should approve another colleague’s refund. They set their own private approval code after this.
5. Choose Save refund rights.

What your team sees

Owners and editors open the main console. Gate staff go straight to Gate. Box office staff go straight to the box office. Changing someone to Gate staff removes any refund rights and approval code they had.

Things that stop it working

• The invite cannot be sent. Check the email address. If the message says the email could not be sent, ask the person to use Forgot password with that address.
• The setup link has expired. Ask them to choose Forgot password on the sign-in page and enter the address you invited. That link lets them choose a password too.
• You have reached the staff limit. Your plan sets how many staff accounts the park can have. Remove an account that is no longer needed, or review Park settings → Your plan.
• You cannot change or remove the last owner. Every park must keep at least 1 owner. Add another owner first.
• A colleague cannot give a refund. Check their Refund rights…. Gate staff cannot be given refund rights.

Related

• Give a refund
• Quick start for box office staff
• Quick start for gate staff
• Your plan and billing