Quick start for gate staff
Put Gate on your phone and scan tickets confidently on your first shift.
Last checked 10 October 2026
Where to find it: open console.parkstack.net/gate. Gate staff go straight to Gate after signing in and do not see the rest of the console.
Before you start: have your Parkstack sign-in details and a phone with a camera and an internet connection.
Steps
- Open Gate in your phone’s browser and sign in.
- Add it to an iPhone by opening the browser Share menu and choosing Add to Home Screen.
- Add it to an Android phone by opening the browser menu and choosing Add to home screen.
- Open Gate from the new home-screen icon at the start of your shift.
- Tap Scan ticket QR, allow camera access if asked and hold one QR code inside the frame.
- Read the result before the guest goes through. Guest admitted means go. Do not admit today, Already admitted, Refunded – do not let in or Do not admit means stop and check the message.
- Tap Scan next ticket when you are ready for the next guest.
- Tap Details if you need to see the order or use Undo admission after admitting the wrong ticket.
What guests see
The guest’s ticket does not change on screen. Gate records an admitted ticket as used, which stops it being used again.
Things that stop it working
- No signal appears. Wait for the connection to return before scanning. Gate cannot check tickets without it.
- The camera is unavailable. Choose Enter code instead, then search with the order number, email or gate code.
- You cannot open another console page. This is expected. Gate staff see only Gate.