Check tickets at the gate
Scan each ticket, understand the result and correct an admission when you need to.
Last checked 10 October 2026
Where to find it: Tickets → Gate, or console.parkstack.net/gate.
Before you start: owners, editors and gate staff can use Gate. Gate staff see only Gate after signing in. Use a phone or tablet with a camera and an internet connection.
Steps
- Tap Scan ticket QR and allow the browser to use the camera if it asks.
- Hold one ticket’s QR code inside the frame. A valid ticket is admitted as soon as Gate reads it, so scan one ticket at a time.
- Read the full-screen result before the guest goes through:
- Green Guest admitted means the ticket has been recorded as used.
- Amber Do not admit today means the ticket is for another date.
- Red Already admitted shows when the ticket was first used and who admitted it when that is known.
- Red Refunded – do not let in means the ticket was cancelled by a refund.
- Red Do not admit means Gate could not accept the ticket.
- Tap Scan next ticket when you are ready for the next guest.
- Tap Details when you need to see the other tickets on the order or correct what happened.
- Tap Undo admission beside a ticket that was admitted by mistake. This makes the ticket available again, and Parkstack keeps the change in the gate history.
- Enter an order number, guest email or gate code under Order number, guest email or gate code when the QR code will not scan, then choose Find booking.
- Check the guest and ticket details, then tap Admit ticket beside the right ticket. A typed search never admits a ticket until you choose this.
- Choose the sound button labelled Sound on or Sound off to change the scan sounds. One high beep means admitted. Two lower beeps mean stop and read the result.
- Choose System: follow the phone's setting, Light or Dark under the display choices. Gate remembers the sound and display choices on that device.
What guests see
Nothing changes on the guest’s ticket screen. Parkstack records the ticket as used, so another scan shows Already admitted and the time it was first used.
Things that stop it working
- The No signal banner appears. No signal. Tickets cannot be checked until the connection is back. Keep the guest with you until Gate reconnects. A ticket is not admitted while it cannot be checked.
- The camera does not open. Allow camera access in the browser. If Camera unavailable appears, choose Enter code instead and search for the booking.
- The ticket is for another day. Do not admit today shows the booked date. Check it with the guest before deciding what to do.
- The ticket was refunded. Refunded – do not let in means it cannot be used. Ask an owner or editor to check the order if the guest needs help.
- A valid ticket was admitted by mistake. Choose Details, then Undo admission. Do this before scanning the next guest so the right ticket stays clear.