Add a card reader

Where to find it: Park settings → Card readers, or console.parkstack.net/settings/card-readers.

Before you start: only an owner can add or remove readers. Connect the park’s bank account first. Put the reader on Wi-Fi and have its settings open. Parkstack supports Stripe Reader S700 or S710 and BBPOS WisePOS E countertop readers.

Steps

1. Open the reader’s settings and choose Generate pairing code. This code tells Stripe which reader to add to your park.
2. Enter the code under Pairing code in Parkstack.
3. Enter a Name that staff will recognise, such as Front desk.
4. Fill in Where the readers are if this is the park’s first reader. Enter the Address, Town or city and Postcode. Stripe needs the location once for its readers.
5. Choose Add card reader.
6. Check that the reader appears under Your readers with the status Online.

What box office staff see

The reader becomes a payment choice in the box office. Money goes through Stripe to the park’s connected bank account. A refund made to a Stripe card reader payment goes back to the guest’s card.

Things that stop it working

• Parkstack asks you to connect a bank account. Choose Go to Bank account and finish that setup first.
• The reader says Offline. Check that the reader is on and connected to Wi-Fi, then return to this page.
• The reader says Add again. Choose Remove, generate a new pairing code on the reader and add it again. This appears when the reader was added under an older payment mode.
• Staff cannot tell 2 readers apart. Choose Rename, enter a clearer name and choose Save.

Related

• Connect your bank account
• Sell at the box office
• Quick start for box office staff